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Refund Policy

Moving families with care, integrity and respect since 1871

Unless agreed by us in writing, payment is required by cleared funds in advance of the removal and / or storage period and you may not withhold any part of the agreed price.

In the event of your cancellation or postponement of our service please refer to our full Terms and Conditions, and in particular Condition 6 below:

6. Charges if you postpone or cancel the removal

6.1 If You postpone or cancel this Agreement, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below at 6.1.1 – 6.1.4. “Working days” refer to the normal working week of Monday to Friday and excludes weekends and Public Holidays. 6.1.1 More than 10 working days before the removal was due to start: No charge. 6.1.2 Between 5 and 10 working days inclusive before the removal was due to start: not more than 30% of the removal charge. 6.1.3 Less than 5 working days before the removal was due to start: not more than 60% of the removal charge. 6.1.4 Within 24 hours of the move taking place; not more than 75% of the removal charge. 6.1.5 On the day the work starts or at any time after the work commences up to 100% of Our charges. 6.2 Cancellation/Postponement Waiver If offered, and paid for in advance of the commencement of the services, we agree to waive the charges in Clauses 6.1.1, 6.1.2 & 6.1.3. Our agreement to waive the charges is conditional upon Us receiving written notice of Your intention to Cancel/Postpone no later than 17:00 hours on the preceding Working Day before Services commence. The Cancellation/Postponement charge will entitle You to only one Cancellation/Postponement.